You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Joymo is a new platform for every athlete, team and sport, at every level, to broadcast their valuable content to passionate fans across the globe. Choose if you want to livestream through the Joymo Share app or through your own camera equipment.
Joymo is your platform to shine. We’re your biggest fan. To get started go to Start Streaming - we’ve got a few options for how we can best support your needs. Once you’ve chosen the package that fits best you can follow the link to register your Channel on Joymo Arena. Don’t worry, it’s all straight forward. We’ve got you.
No, Joymo doesn't require a credit card when signing up - contact us and we'll be happy to get you up and running.
We’re proud of the innovative tech and joyful simplicity of our platform. We want everyone at every level to be able to broadcast their sport. It starts with the Share app and you only need a smartphone or a tablet and a tripod. It is super simple and you can get started right away!
Want a higher level of broadcast? Joymo Connect allows you to connect your existing camera devices directly to the Joymo platform, IP enabled cameras can get going straight away using an RTMP link when scheduling your stream in Arena, or you can connect other camera devices through mixing software. Create multi-camera streams, add overlays and graphics, and more using the mixing software of your choice.
Joymo Arena is the control centre for our platform. It’s here that you’ll find all the tools you’ll need to livestream your sport directly to fans, athletes, coaches, referees and scouts. Click here to find more detailed instructions on how to set up a stream for your Channel.
In order to bring you the very best broadcast experience the minimum upload speed should be at least 4 MB/s for a stream in 720p.
Don’t worry if you don’t know this already. You can check your internet speed on various websites, for example here.
To help support you when streaming we’ve built a notification system into the Joymo Share app, this will alert you if your connection is not strong enough.
Our content creators make Joymo what it is. They bring our platform to life. Our job is to help you create events and sell tickets to your fans so that they can watch your sport and give back by supporting your club and/or team. Together we are a community.
We have a minimum price per ticket policy on single events but empowering everyday superstars is at the heart of our goal and all Trainers and Athletes can be granted free access to content. The minimum price is currently set at (3.99 EUR/USD/GBP minimum price per stream/event).
You can sell single event ticket (Pay-Per-View), “Weekend Passes”, “Tournament Passes” and even “Season Tickets”. You decide. This is your content, you are in control and you decide how you want to engage the passion of your fans.
At the end of every quarter (three months), Joymo will send you a detailed balance statement to show you what you have earned (there are some data and payment costs and Joymo receives their commission) and then your ticket revenues are transferred to you.
We’re here for you. Get in touch if you have any questions about ticket sales, revenue, or how much you could make when you partner with Joymo.
Joymo uses the globally recognized payment service provider Stripe and we manage all customer service queries from your buyers on your behalf. Your revenues are returned to you at the end of each quarter with an easy-to-read statement. Our job is to empower you. To help you generate revenue on the power of your sport. Your values: teamwork, triumph, mud, sweat and tears.
Not only can you, but we hope you will! We want to champion your sport and help you succeed and we do that by letting you show off and share your content.
Read all about how here.
Not only are we your biggest fan, but we’re rooting for you to succeed and be the best. Sponsors and advertising are a fantastic way to bring more money into your sport, to keep growing and be the superstars you are. With Joymo it’s possible to add both pre-roll advertising and watermarks to your livestreams. This is an excellent way for your sponsors to get more exposure.
Show off. Build on. Stream on.
Joymo are constantly improving and adding features to accommodate new sports on our platform. We are already supporting a number of scoreboards, like water polo, handball, basketball, table tennis. tennis, badminton, football and more.
We’re here for every athlete, every team, every sport. We love our community and we want it to grow even more.
If we are not supporting the format you need, please get in touch.