You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Joymo is a new platform for every athlete, team and sport, at every level, to broadcast their valuable content to passionate fans across the globe. Choose if you want to livestream through the Joymo Share app or through your own camera equipment.
Joymo is your platform to shine. We’re your biggest fan. To get started go to Start Streaming - we’ve got a few options for how we can best support your needs. Once you’ve chosen the package that fits best you can follow the link to register your Channel on Joymo Arena. Don’t worry, it’s all straight forward. We’ve got you.
No, Joymo doesn't require a credit card when signing up - contact us and we'll be happy to get you up and running.
We’re proud of the innovative tech and joyful simplicity of our platform. We want everyone at every level to be able to broadcast their sport. It starts with the Share app and you only need a smartphone or a tablet and a tripod. It is super simple and you can get started right away!
Want a higher level of broadcast? Joymo Connect allows you to connect your existing camera devices directly to the Joymo platform, IP enabled cameras can get going straight away using an RTMP link when scheduling your stream in Arena, or you can connect other camera devices through mixing software. Create multi-camera streams, add overlays and graphics, and more using the mixing software of your choice.
Joymo Arena is the control centre for our platform. It’s here that you’ll find all the tools you’ll need to livestream your sport directly to fans, athletes, coaches, referees and scouts. Click here to find more detailed instructions on how to set up a stream for your Channel.
In order to bring you the very best broadcast experience the minimum upload speed should be at least 4 MB/s for a stream in 720p.
Don’t worry if you don’t know this already. You can check your internet speed on various websites, for example here.
To help support you when streaming we’ve built a notification system into the Joymo Share app, this will alert you if your connection is not strong enough.
Our content creators make Joymo what it is. They bring our platform to life. Our job is to help you create events and sell tickets to your fans so that they can watch your sport and give back by supporting your club and/or team. Together we are a community.
We have a minimum price per ticket policy on single events but empowering everyday superstars is at the heart of our goal and all Trainers and Athletes can be granted free access to content. The minimum price is currently set at (3.99 EUR/USD/GBP minimum price per stream/event).
You can sell single event ticket (Pay-Per-View), “Weekend Passes”, “Tournament Passes” and even “Season Tickets”. You decide. This is your content, you are in control and you decide how you want to engage the passion of your fans.
At the end of every quarter (three months), Joymo will send you a detailed balance statement to show you what you have earned (there are some data and payment costs and Joymo receives their commission) and then your ticket revenues are transferred to you.
We’re here for you. Get in touch if you have any questions about ticket sales, revenue, or how much you could make when you partner with Joymo.
Joymo uses the globally recognized payment service provider Stripe and we manage all customer service queries from your buyers on your behalf. Your revenues are returned to you at the end of each quarter with an easy-to-read statement. Our job is to empower you. To help you generate revenue on the power of your sport. Your values: teamwork, triumph, mud, sweat and tears.
Not only can you, but we hope you will! We want to champion your sport and help you succeed and we do that by letting you show off and share your content.
Read all about how here.
Welcome! We’re so happy you’re here supporting your team. Whether you’re a supportive parent or family member or a passionate sports fan Joymo Arena is the place to start. Here you can find all the livestreams available in our community and catch up with the latest from your team. Once you’ve loaded up Arena you can search for the Event Name, a Playlist or a Channel.
This is why we’re here, to help you invest in the team you love, helping to grow them and their sport. The first thing you’ll want to do is register on Joymo Arena, you’ll need an email address. Once you’ve found the event or livestream you want to view you’ll need a credit card to make the payment. The process is easy and quick, and in no time you’ll be cheering on your team.
Joymo is working hard to make sure everyone, everywhere can support their team and be a part of our community. It’s all for you. If you’re experiencing issues with your stream please know that at this time we only support the following browsers: Google Chrome or Safari.
If you’re using one of these browsers (and you’re on the most recent updates) but you’re still experiencing issues, get in touch with us at firstname.lastname@example.org.
We’re proud of the innovative tech that powers the Joymo platform, but sometimes there can be a few different reasons that cause the error message:
- Unstable internet connection from the content creator
- Unstable internet connection where you are viewing from
- The stream is being processed
- The content creator has not yet started streaming (for any reason)
Please wait a few minutes and try to access the livestream again by refreshing your web browser.
If it still does not work, get in touch with us at email@example.com and one of our team will be happy to help.
Firstly, we’re sorry if this happened. No one wants to be left cut off before the end. It could be that the event ran over and that the Content Creator couldn’t have known to schedule more time.
Another explanation could be unexpected technical difficulties for the Content Creators (loss of power, poor internet connection).
We do our very best to support all of our Content Creators so they know how to best use Joymo’s platform to broadcast their sport. And though we’d love to be at every game cheering on from the sides, we have to trust our Content Creators to be responsible for their livestreams.
If an unexpected error has happened, please get in touch with us at firstname.lastname@example.org, so we can inform the person in charge and support them however they need.
Joymo is the platform that puts safeguarding front and center. We know how important it is for you to feel confident that you are using a safe and secure service when livestreaming your athletes. It’s about putting you in control.
To give you a brief summary of how we’re supporting your privacy and safeguarding you:
We give you, the content creator, full control of your content. You own the data
We help you notify athletes taking part in the livestreams with our built-in notification system
We give you total control of who can see your events
The content is only stored on our platform, and if you delete it - it’s gone.
Not only are we your biggest fan, but we’re rooting for you to succeed and be the best. Sponsors and advertising are a fantastic way to bring more money into your sport, to keep growing and be the superstars you are. With Joymo it’s possible to add both pre-roll advertising and watermarks to your livestreams. This is an excellent way for your sponsors to get more exposure.
Show off. Build on. Stream on.
Joymo are constantly improving and adding features to accommodate new sports on our platform. We are already supporting a number of scoreboards, like water polo, handball, basketball, table tennis. tennis, badminton, football and more.
We’re here for every athlete, every team, every sport. We love our community and we want it to grow even more.
If we are not supporting the format you need, please get in touch.
The timer and score feature is managed by the person livestreaming the event. If it is not activated, it could be because the streamer did not start this function.
If you think this was an error please get in touch with us at email@example.com, so we can inform the person in charge and support them however they need.