Questions
You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Joymo is a new platform for every athlete, team and sport, at every level, to broadcast their valuable content to passionate fans across the globe. Choose if you want to livestream through the Joymo Share app or through your own camera equipment.
Joymo is your platform to shine. We’re your biggest fan. To get started go to Start Streaming - we’ve got a few options for how we can best support your needs. Once you’ve chosen the package that fits best you can follow the link to register your Channel on Joymo Arena. Don’t worry, it’s all straight forward. We’ve got you.
No, Joymo doesn't require a credit card when signing up - contact us and we'll be happy to get you up and running.
We’re proud of the innovative tech and joyful simplicity of our platform. We want everyone at every level to be able to broadcast their sport. It starts with the Share app and you only need a smartphone or a tablet and a tripod. It is super simple and you can get started right away!
Want a higher level of broadcast? Joymo Connect allows you to connect your existing camera devices directly to the Joymo platform, IP enabled cameras can get going straight away using an RTMP link when scheduling your stream in Arena, or you can connect other camera devices through mixing software. Create multi-camera streams, add overlays and graphics, and more using the mixing software of your choice.
Joymo Arena is the control centre for our platform. It’s here that you’ll find all the tools you’ll need to livestream your sport directly to fans, athletes, coaches, referees and scouts. Click here to find more detailed instructions on how to set up a stream for your Channel.
In order to bring you the very best broadcast experience the minimum upload speed should be at least 4 MB/s for a stream in 720p.
Don’t worry if you don’t know this already. You can check your internet speed on various websites, for example here.
To help support you when streaming we’ve built a notification system into the Joymo Share app, this will alert you if your connection is not strong enough.
Our content creators make Joymo what it is. They bring our platform to life. Our job is to help you create events and sell tickets to your fans so that they can watch your sport and give back by supporting your club and/or team. Together we are a community.
We have a minimum price per ticket policy on single events but empowering everyday superstars is at the heart of our goal and all Trainers and Athletes can be granted free access to content. The minimum price is currently set at (3.99 EUR/USD/GBP minimum price per stream/event).
You can sell single event ticket (Pay-Per-View), “Weekend Passes”, “Tournament Passes” and even “Season Tickets”. You decide. This is your content, you are in control and you decide how you want to engage the passion of your fans.
At the end of every quarter (three months), Joymo will send you a detailed balance statement to show you what you have earned (there are some data and payment costs and Joymo receives their commission) and then your ticket revenues are transferred to you.
We’re here for you. Get in touch if you have any questions about ticket sales, revenue, or how much you could make when you partner with Joymo.
Joymo uses the globally recognized payment service provider Stripe and we manage all customer service queries from your buyers on your behalf. Your revenues are returned to you at the end of each quarter with an easy-to-read statement. Our job is to empower you. To help you generate revenue on the power of your sport. Your values: teamwork, triumph, mud, sweat and tears.
Not only can you, but we hope you will! We want to champion your sport and help you succeed and we do that by letting you show off and share your content.
Read all about how here.
Welcome! We’re so happy you’re here supporting your team. Whether you’re a supportive parent or family member or a passionate sports fan Joymo Arena is the place to start. Here you can find all the livestreams available in our community and catch up with the latest from your team. Once you’ve loaded up Arena you can search for the Event Name, a Playlist or a Channel.
This is why we’re here, to help you invest in the team you love, helping to grow them and their sport. The first thing you’ll want to do is register on Joymo Arena, you’ll need an email address. Once you’ve found the event or livestream you want to view you’ll need a credit card to make the payment. The process is easy and quick, and in no time you’ll be cheering on your team.
Joymo is working hard to make sure everyone, everywhere can support their team and be a part of our community. It’s all for you. If you’re experiencing issues with your stream please know that at this time we only support the following browsers: Google Chrome or Safari.
If you’re using one of these browsers (and you’re on the most recent updates) but you’re still experiencing issues, get in touch with us at support@joymo.tv.
We’re proud of the innovative tech that powers the Joymo platform, but sometimes there can be a few different reasons that cause the error message:
- Unstable internet connection from the content creator
- Unstable internet connection where you are viewing from
- The stream is being processed
- The content creator has not yet started streaming (for any reason)
Please wait a few minutes and try to access the livestream again by refreshing your web browser.
If it still does not work, get in touch with us at support@joymo.tv and one of our team will be happy to help.
Firstly, we’re sorry if this happened. No one wants to be left cut off before the end. It could be that the event ran over and that the Content Creator couldn’t have known to schedule more time.
Another explanation could be unexpected technical difficulties for the Content Creators (loss of power, poor internet connection).
We do our very best to support all of our Content Creators so they know how to best use Joymo’s platform to broadcast their sport. And though we’d love to be at every game cheering on from the sides, we have to trust our Content Creators to be responsible for their livestreams.
If an unexpected error has happened, please get in touch with us at support@joymo.tv, so we can inform the person in charge and support them however they need.
Joymo is the platform that puts safeguarding front and center. We know how important it is for you to feel confident that you are using a safe and secure service when livestreaming your athletes. It’s about putting you in control.
To give you a brief summary of how we’re supporting your privacy and safeguarding you:
To summarize:
We give you, the content creator, full control of your content. You own the data
We help you notify athletes taking part in the livestreams with our built-in notification system
We give you total control of who can see your events
The content is only stored on our platform, and if you delete it - it’s gone.
Not only are we your biggest fan, but we’re rooting for you to succeed and be the best. Sponsors and advertising are a fantastic way to bring more money into your sport, to keep growing and be the superstars you are. With Joymo it’s possible to add both pre-roll advertising and watermarks to your livestreams. This is an excellent way for your sponsors to get more exposure.
Show off. Build on. Stream on.
Joymo are constantly improving and adding features to accommodate new sports on our platform. We are already supporting a number of scoreboards, like water polo, handball, basketball, table tennis. tennis, badminton, football and more.
We’re here for every athlete, every team, every sport. We love our community and we want it to grow even more.
If we are not supporting the format you need, please get in touch.
The timer and score feature is managed by the person livestreaming the event. If it is not activated, it could be because the streamer did not start this function.
If you think this was an error please get in touch with us at support@joymo.tv, so we can inform the person in charge and support them however they need.
Go to basketballireland.tv and select “Sign In” in the top right corner and select
“New User? Create an account”
You can sign up using multiple methods:
with your google account
with your facebook account
with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to subscribe yearly or monthly to the platform, or purchase a one-off ticket to view a match.
You can use all major debit and credit cards in every country.
It is also possible to use Google Pay.
To cancel your subscription, you go to your profile section on basketballireland.tv.
You can access this through the circle in the top right corner. Select Subscriptions in the menu, and go to “Cancel Subscription”.
Monthly subscribers have the option to pause their subscription once every calendar year.
You can find controls for this in your Account page. Under the subscription card choose the Cancel Subscription option and following the instructions to pause your subscription.
A single match ticket will give you access to the broadcast, either live or on demand. The access is valid for 48 hours after the first redemption of the ticket.
If you have been logged out of your account, and can't remember your password, you can reset the password to get access again. Go to Sign in with email, click on “forgot password” and enter the email address you use to subscribe. You will receive a reset link via email to set up a new password.
No, there is no app to watch the games on basketballireland.tv
You can watch all the games on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
It is only possible to watch on one device at a time. If you are hoping to following multiple games happening at the same time, please use multiple tabs on the same browser.
This error message can appear under different scenarios:
- Streaming is not currently happening / the person filming is pausing the video
- The connectivity in the venue is unstable, causing video images to drop
- The broadcast is over. In this case, try to drag the cursor back to start to get to the start of the broadcast.
If you are experiencing several episodes of the error, please contact us at support@basketballireland.tv with the details of the game you are trying to watch.
If you see the mute icon on the broadcast - it means that the person filming has muted the stream. There may be several reasons for this, for example disturbing noise in the venue, or loud chatter in the surrounding area.
We recommend using Google Chrome (the latest version) as the browser to watch from.
If you are experiencing buffering, please check that you are connected to a network with a download speed of 2mb/s and that you are not using multiple apps that are straining your internet connection.
Please contact us on support@basketballireland.tv if you are experiencing extreme buffering. When contacting us, please include information on which device you are using to watch from and what browser you are on.
Please note that if you are trying to watch on a Smart TV (directly from the browser on the TV), you will most likely have issues. To watch on TV, please use either ChromeCast or AirPlay.
If you get the message “Streaming is about to start”, the person filming the game may not be ready to start filming yet. In some cases, the games may have a delayed start. Please check back later.
If the broadcast does not start, please contact us at support@basketballireland.tv so that we can investigate what has happened.
Go to gbbasketball.tv and select “Sign In” in the top right corner.
Select “New User? Create an account”
You can sign up using multiple methods:
with your Google account
with your Facebook account
with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to purchase an event pass, giving you access to all the FIBA content available on the platform, or purchase a one-off ticket to view a match.
If you want to get access to all of the GB matches for the tournaments this summer, you can purchase the All Access Ticket (£19.99). Only group matches are scheduled now, but all games played by the GB team will be added to the all access ticket should they advance in the tournaments.
A single match ticket will give you access to a single match, both live and on demand. The access is valid for 7 days after the first redemption of the ticket. The tickets are available for the FIBA Women’s EuroBasket 2023 (£7.99 per game) and the FIBA European Youth Championships 2023 U16/U18/U20 (£4.99 per game).
No, you do not need an app to watch the matches on gbbasketball.tv
You can watch all the games on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
You can cast any stream to your smartTV, using ChromeCast or AirPlay.
The FIBA tournaments are only available to watch from the UK.
We recommend using Google Chrome (the latest version) as the browser to watch from.
If you are experiencing buffering, please check that you are connected to a network with a minimum download speed of 2.5 Mb/s and that you are not using multiple apps that are straining your internet connection.
If you have not found the answer to your question, please contact us at support@gbbasketball.tv and we will get back to you as quickly as we can!
With a yearly or monthly subscription, you will get access to:
All National League games and the National Cup
International friendlies and tournaments hosted by Basketball Ireland
Selected College Competitions
Selected Schools League and Cup competitions
IWA cup semi finals and finals
Games from Dublin Masters, Galway Masters and Kilkenny Masters
Highlights, Recaps & Historical content, including all games from the 2022/2023 National League and Cup
and much more…
Selected youth and grassroots games. If a game is excluded from your subscription you will get the option to purchase a single access ticket. The profit of the single access tickets of events not included in the subscriptions are going back to the teams.
A single game ticket will give you access to the broadcast, either live or on demand. The access is valid for 48 hours after the first redemption of the ticket.
Go to englandnetball.tv and select “Sign In” in the top right corner and select
“New User? Create anaccount”
You can sign up usingmultiple methods:
- with your google account
- with your facebook account
- with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account iscreated, you can select to subscribe yearly to the NPL / PL1 content,to get a “Follow your Team” ticket for PL2 and PL3, or purchase aone-off ticket to view a match.
To cancel your subscription, you go to your profile section on englandnetball.tv.
You can access this through the circle in the top right corner. Select Subscriptions in the menu, and go to “Cancel Subscription”.
No, there is no app to watch the games on englandnetball.tv
You can watch all the games on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
The following subscription options are available:
- NPL + PL1 (bundle): all games of NPLU17, U19, U21, as well as all games in PL1: £59.99
- NPL games (U17, U19 & U21) only: £49.99
- PL1 games only: £49.99
These are recurring subscriptions and will renew automatically unless canceled before the renewal date.
PL 2 and PL3:
- Follow your team access: £29.99
Get access to your team’s games (all home games and selected away games) for the season 23/24.
It is also possible to purchase a single access ticket to the above games.
If the broadcast doesnot start, please contact us at support@joymo.tv so that we can investigate what has happened.
This error message can appear under different scenarios:
- Streaming is not currently happening / the person filming is pausing the video
- The connectivity in the venue is unstable, causing video images to drop
- The broadcast is over. In this case, try to drag the cursor back to start to get to the start of the broadcast.
If you are experiencingseveral episodes of the error, please contact us at support@joymo.tvwith the details of the game you are trying to watch.
We recommend using Google Chrome (the latest version) as the browser to watch from.
If you are experiencing buffering, please check that you are connected to a network with a download speed of 2.5 Mb/s and that you are not using multiple apps that are straining your internet connection.
Please contact us on support@joymo.tv if you are experiencing extreme buffering. When contacting us, please include information on which device you are using to watch from andwhat browser you are on.
Please note that if you are trying to watch on a Smart TV (directly from the browser on the TV), you will most likely have issues. To watch on TV, please use either Chromecast or AirPlay.
Go to judocanada.tv and select “Sign In” in the top right corner and select
“New User? Create an account”
You can sign up using multiple methods:
- with your google account
- with your facebook account
- with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to subscribe yearly (premium or regular subscription) to the platform, or purchase a one-off Event Ticket/Day Pass to watch a tournament.
To cancel your subscription, you go to your profile section on judocanada.tv.
You can access this through the circle in the top right corner. Select Subscriptions in the menu, and go to “Cancel Subscription”.
All active members of the 2022-2023 season (member in good standing) Judo Canada can claim a CAD 15 discount on a yearly subscription, by entering an individual promo code when subscribing to judocanada.tv.
Your unique promo code is put together like this:
judoca + your membership number + The first letter of your first name:
Example: Member Élodie Doe, membership number 0046 = promo code judoca46E
Format: judocaXXXXY
- "judoca": prefix
- XXXX: member ID without any leading 0
- Y: first letter of the first name of the member, without any accent or special character
We are offering two different subscriptions to judocanada.tv:
Premium: CAD 49,99
Regular: CAD 39,99
The premium subscription will give you access to all events on judocanada.tv over the next season. This includes all the historical content as well.
The regular subscription gives all access, excluding the 2023 Pan American/Oceania Judo Championships (Jr./Cadet and Senior competition) and the Montreal PANAMERICAN CUP/OPEN.
A Day ticket to an event will give you access to watch all the mats on that day. If you want to get access to all streams on multiple days, you should purchase the All Access Event Pass.
No, there is no app to watch the events on judocanada.tv
You can watch all the games on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
Allez sur judocanada.tv et sélectionnez " Ouvrir une session " dans le coin supérieur droit, puis sélectionnez
"Nouvel utilisateur ? Créer un compte"
Il y a plusieurs façons de vous inscrire soit en utilisant:
- avec votre compte Google
- avec votre compte Facebook
- avec votre adresse e-mail et un mot de passe de votre choix
Vous devez accepter les conditions générales de Joymo avant de vous inscrire.
Une fois le compte créé, vous pouvez choisir de vous abonner annuellement (abonnement premium ou régulier) à la plateforme, ou d'acheter un billet événementiel/abonnement par jour pour assister à un tournoi.
Vous pouvez utiliser les principales cartes de débit et de crédit dans tous les pays.
Il est également possible d'utiliser Google Pay.
Pour annuler votre abonnement, vous devez vous rendre dans la section de votre profil sur judocanada.tv (cercle dans le coin supérieur droit).
Sélectionnez Abonnements dans le menu, puis cliquez sur "Annuler l'abonnement". De cette façon, votre abonnement ne sera pas renouvelé après la période d'abonnement de 12 mois. Par contre, si vous désirez qu’il soit renouveler automatiquement vous n’avez rien à faire au bout de 12 mois le renouvellement se fera automatiquement.
Si vous avez été déconnecté de votre compte et que vous ne vous souvenez plus de votre mot de passe, vous pouvez le réinitialiser pour y accéder à nouveau. Allez à la page S'identifier par courriel, cliquez sur "mot de passe oublié" et entrez l'adresse de courriel que vous utilisez pour vous abonner. Vous recevrez un lien de réinitialisation par courriel pour créer un nouveau mot de passe.
Tous les membres actifs saison 2022-2023 de Judo Canada (membres en règle) peuvent bénéficier d'un rabais de 15 CAD sur un abonnement annuel, en entrant un code promotionnel individuel lors de leur abonnement à judocanada.tv.
Votre code promo unique est constitué comme ceci :
judoca + votre numéro de membre + La première lettre de votre prénom
Exemple : Membre Élodie Doe, numéro de membre 0046 = code promo judoca46E
Format : judocaXXXXY
- "judoca" : préfixe
- XXXX : identifiant du membre sans aucun 0 en tête
- Y : première lettre du prénom du membre, sans aucun accent ni caractère spécial
Nous offrons deux abonnements différents à judocanada.tv :
Premium: CAD 49,99
Régulier: CAD 39,99
L'abonnement Premium vous donnera accès à tous les événements sur judocanada.tv au cours de la prochaine saison. Cela comprend également tout le contenu historique.
L'abonnement régulier donne accès à tous les événements, à l'exception des Championnats panaméricains/océaniques de judo de 2023 (compétitions junior/cadet et senior) et de la COUPE PANAMÉRICAINE/OPEN de Montréal.
Un billet journalier pour un événement vous donne accès à tous les tapis de la journée. Si vous souhaitez avoir accès à tous les streams sur plusieurs jours, vous devez acheter le All Access Event Pass.
Non, il n'y a pas d'application pour regarder les événements sur judocanada.tv
Vous pouvez regarder toutes les compétitions sur votre téléphone intelligent, votre tablette ou encore votre ordinateur portable. Si vous désirez regarder sur votre smart tv, vous pouvez le faire en utilisant Chromecast ou AirPlay. Il n'est pas possible de regarder la compétition via le navigateur sur votre smart tv.
Nous vous recommandons d'utiliser la version la plus récente de Google Chrome comme navigateur pour une expérience de visionnage optimale.
Il n'est pas possible de regarder le programme sur plus d’un appareil à la fois. Si vous souhaitez suivre plusieurs tapis en même temps, veuillez utiliser plusieurs onglets sur le même navigateur.
Ce message d'erreur peut apparaître dans différents cas de figure :
- La diffusion n'est pas en cours / la personne qui filme met la vidéo en pause.
- La connectivité dans la salle est instable, ce qui entraîne une perte d'images vidéo.
- La diffusion est terminée. Dans ce cas, essayez de faire glisser le curseur vers le début pour revenir au début de l'émission.
Si vous rencontrez plusieurs épisodes de cette erreur, veuillez nous contacter à l'adresse support@joymo.tv en indiquant les détails de l'événement que vous essayez de regarder.
Nous recommandons d'utiliser Google Chrome (la dernière version) comme navigateur pour regarder les émissions.
Si vous rencontrez des problèmes de mise en mémoire tampon, vérifiez que vous êtes bien connecté à un réseau avec une vitesse de téléchargement de 2,5 Mb/s et que vous n'utilisez pas d'applications multiples qui sollicitent votre connexion internet.
Veuillez nous contacter à l'adresse support@joymo.tv si vous rencontrez des problèmes de mise en mémoire tampon.
Lorsque vous nous contactez, veuillez inclure des informations sur l'appareil que vous utilisez pour regarder le programme et sur le navigateur que vous utilisez.
Veuillez noter que si vous essayez de le regarder sur une Smart TV (directement à partir du navigateur sur la TV), vous aurez très probablement des problèmes. Pour regarder sur un téléviseur, veuillez utiliser ChromeCast ou AirPlay pour un visionnement optimal.
Si vous obtenez le message "La diffusion est sur le point de commencer", il se peut que la personne qui fait la captation vidéo ne soit pas encore prête à commencer l’enregistrement vidéo. Dans certains cas, le début de l'événement peut être retardé. Veuillez revenir plus tard.
Si la diffusion ne démarre pas, veuillez nous contacter à l'adresse support@joymo.tv afin que n