You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Go to basketballireland.tv and select “Sign In” in the top right corner and select
“New User? Create an account”
You can sign up using multiple methods:
with your google account
with your facebook account
with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to subscribe yearly or monthly to the platform, or purchase a one-off ticket to view a match.
You can use all major debit and credit cards in every country.
It is also possible to use Google Pay.
To cancel your subscription, you go to the profile section on basketballireland.tv (circle in the top right corner).
Select Subscriptions in the menu, and go to “Cancel Subscription”.
Monthly subscribers have the option to pause their subscription once every calendar year. This is done under Subscription - Cancel Subscription. Follow the instructions to pause your subscription.
With a yearly or monthly subscription, you will get access to all content on the platform, excluding selected youth and grassroots games. If a game is excluded from your subscription, you will get the option to purchase a single access ticket. The profit of the single access tickets of events not included in the subscriptions are going back to the teams.
No, there is no app to watch the games on basketballireland.tv
You can watch all the games on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
This error message can appear under different scenarios:
- Streaming is not currently happening / the person filming is pausing the video
- The connectivity in the venue is unstable, causing video images to drop
- The broadcast is over. In this case, try to drag the cursor back to start to get to the start of the broadcast.
If you are experiencing several episodes of the error, please contact us at email@example.com with the details of the game you are trying to watch.
If you see the mute icon on the broadcast - it means that the person filming has muted the stream. There may be several reasons for this, for example disturbing noise in the venue, or loud chatter in the surrounding area.