Here are the updates that were implemented in September in the Joymoverse.
These new additions are aimed at a seamless, simple user experience for the content creator and an engaging viewer experience for those watching.
If you log in as a user, who only wants to watch, not stream, an error message comes up directing you to where you should go to watch content.
A “Need help” function has been added - this link takes the user to the Joymo knowledge hub where you, the user, are able to find answers to any questions you may have.
With a dedicated help section, it’s easier for customers to quickly find the information they need without having to reach out to our support team. For all broadcasting or viewing questions you might have, please visit our Help section. If you’re still unable to find an answer, you can always reach out to our support team.
Customers can now choose what they are using to film their event. The options are Livecaster, Joymo Share App, or their own camera via Joymo Connect. Previously, the Joymo Share was selected by default. Now customers have to make the selection manually, to negate any mishaps.
Here’s a sneak peek at what to look forward to:
Emails will be sent to customers who have bought a ticket (single event/ season pass) with the link to the stream that they have bought a ticket for.
For the content creator changing subscription plans will be possible without having to consult Joymo.
An improved experience while creating and embedding the streams
A separate user flow for creating “test events” and running a diagnostics check.
Do you have suggestions on improvements, new features or how we can better customise our streaming service for your sport? Please get in touch.