Go to the platform, select “Sign In” in the top right corner and select “New User? Create an account”

You can sign up using multiple methods:

1. with your Google account

2. with your Facebook account

3. with your email address and a password you choose

You will have to agree to the USM Terms & Conditions before signing up.

After the account is created, you can start watching content.

If you have been logged out of your account, and can't remember your password, you can reset the password to get access again. Go to Sign in with email, click on “forgot password” and enter the email address you use to subscribe. You will receive a reset link via email to set up a new password.

To get access to the student rate, you must first create an account on the platform with your student email address. Once this is done, you will receive an email with your personal voucher. This voucher will give you £5 discount on the monthly subscription.

If you did not receive the voucher email after signing up with your student email address, please check the spam folder as the email might have landed there.

The voucher is personal and can only be used once.

Always do this in cooperation with the responsible person at the University. You will receive information about livestreaming your fixtures from them.

To get access to the broadcasting app, you will need to receive an invite via email, create an account and accept this invite. Please check your SPAM folder or Quarantined emails as automated messages like the one with the invite may end up there.

No, there is no app to watch the events on the OTT.

You can watch all the events on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.

We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.

Only if you have more than one account. If you want to follow multiple events happening at the same time, please use multiple tabs on the same browser.

This error message can appear under different scenarios:

1. Streaming is not currently happening / the person filming is pausing the video

2. The connectivity in the venue is unstable, causing video images to drop

3. The broadcast is over. In this case, try to drag the cursor back to start to get to the start of the broadcast.

If you are experiencing several episodes of the error, please contact us at support@universitysportmedia.tv with the details of the event you are trying to watch.

If you see the mute icon on the broadcast - it means that the person filming has muted the stream. There may be several reasons for this, for example disturbing noise in the venue, or loud chatter in the surrounding area.

We recommend using Google Chrome (the latest version) as the browser to watch from.

If you are experiencing buffering, please check that you are connected to a network with a download speed of 2.5 Mb/s and that you are not using multiple apps that are straining your internet connection.

Please contact us on support@universitysportmedia.tv if you are experiencing extreme buffering. When contacting us, please include information on which device you are using to watch from and what browser you are on.

Please note that if you are trying to watch on a Smart TV (directly from the browser on the TV), you will most likely have issues. To watch on TV, please use either ChromeCast or AirPlay.

If you get the message “Streaming is about to start”, the production crew may not be ready to start filming yet. In some cases, the matches may have a delayed start. Please check back later.

If the broadcast does not start, please contact us at support@universitysportmedia.tv so that we can investigate what has happened.

If you get a 404 error when trying to access uomsport.tv, there may be an ad blocker or Proxy/VPN blocking some of the connections. Turning off these applications may resolve the issue.

If you are still not successful in loading the page, please run this test: https://debug-my.firebaseapp.com/ and send the result to support@universitysportmedia.tv